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Shipping policy


 1. Processing Time:

  • All orders will be processed within 2 business days after payment confirmation. Business days exclude weekends and public holidays.

2. Shipping Methods:

  • We offer reliable and secure shipping options for domestic  customers.

  • Domestic Shipping: We partner with trusted carriers to provide standard and express shipping options for deliveries within India. Estimated delivery times will be provided during the checkout process.

3. Shipping Costs:

  • Shipping costs will vary based on the destination, weight, selected shipping method, and order value (free shipping above 499/-). Customers can view the shipping cost during checkout before finalizing the order.

 4. Order Tracking:

  • For all orders, a tracking number will be provided via email or message once the package is shipped. Customers can use this tracking number to monitor their order's status and estimated delivery date.

 5. Customs and Duties:

  • Customers are responsible for customs duties, taxes, or import fees imposed by their country's customs regulations for international orders. These charges are not included in the item price or shipping cost and are the buyer's sole responsibility.

 6. Address Accuracy:

  • Customers are responsible for providing accurate shipping information during the checkout process. Please double-check the shipping address before submitting the order. We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

 7. Delivery Timeframe:

  • The estimated delivery time is calculated based on the shipping method and the destination. While Team TVOY strives to deliver packages within the provided timeframe, please note that unexpected delays due to customs clearance, weather conditions, or other unforeseen circumstances may occur.

 8. Lost or Stolen Packages:

  • In the rare event that a package is lost or stolen during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and assist you in receiving your order.

 9. Order Status Updates:

  • Customers will receive email notifications for order confirmation, shipment tracking, and delivery status updates. Please ensure that the email address provided during checkout is accurate to receive these notifications.

 10. Shipping Restrictions:

  • We comply with all local and international shipping regulations and restrictions. Some countries may have specific restrictions on the importation of certain items. If we are unable to ship to your location due to legal restrictions, we will notify you promptly and process a refund if applicable.

 11. Shipping Support:

  • For any questions or concerns regarding shipping, delivery, or tracking, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Please note that this shipping policy is subject to change, and any updates will be communicated to our customers accordingly.